Once order is placed by the customer, it can be cancelled before the product went into processing. Once order is processed and ready for dispatch, cancellation is not allowed.
In case of cancellation before customer receive the product shipped notification, we provide full refund of the order to customer in their original payment method.
Below are the FAQ’s for the order cancellation related quaries:
How do I cancel an order on Online Shopping at Trenfort.in?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. – For any kind of cancellations, kindly email us on firstname.lastname@example.org along with your order details. We will update on the cancellation status within 24 hours based on the cancellation policy.